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Complaints & Disputes

Complaints & Disputes

We are committed to the fair, transparent, and timely resolution of disputes.
We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice.

What to do if you have a complaint

Assurance Insurance Broker has a detailed internal dispute resolution process in accordance with the guidelines in the above Codes and Section 912A(1) of the Corporations Act 2001. Some complaints can be resolved very quickly, so reach out to your broker in the first instance. If your complaint is not resolved, please contact our complaints officer:

- Phone: 040 283 4889
- Post: Po Box 2579, Rowville VIC 3178
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

How your complaint is managed

We will acknowledge your complaint within 1 business day of us receiving it as per the above details.
We will keep you informed of the progress on a regular basis, being no less than every five (5) business days.
During the complaint process, we may request additional information from you to enable your complaint to be reviewed.
We will attempt to resolve your complaint within 30 days of receipt.

What if your complaint is not resolved

If a complaint has not been resolved to your satisfaction, you can lodge a complaint with the External Dispute Resolution body AFCA.
AFCA provides fair and independent financial services complaint resolution and is free to consumers.

External Dispute Resolution
Australian Financial Complaints Authority (AFCA)
- Phone: 1800 931 678 (free call)
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Post: GPO Box 3, Melbourne Vic 3001
- Website: www.afca.org.au

For information on how we protect your privacy, please refer to our privacy policy.

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Disclaimer

Disclaimer

The information provided on this website is intended for general informational purposes only and does not constitute any form of insurance advice, whether specific or general. We are dedicated to providing accurate and up-to-date information, but we do not guarantee the completeness, reliability, or suitability of any of the content presented.

No Insurance Advice

While we strive to offer comprehensive resources to inform your decisions, please be aware that this website does not provide any general insurance or specific advice. For personalized assistance with your insurance needs, it is crucial to consult directly with a qualified professional.

Contact for Expert Advice

For tailored guidance and expertise on insurance matters, please reach out to our designated insurance advisor, Joseph Elias. You can contact Joseph at from our contact us page,

Joseph is well-equipped to provide the specific advice and insights necessary to address your unique insurance requirements.

Limitation of Liability

Assurance Insurance Broker Pty Ltd is not liable for any loss or damage arising directly or indirectly from the use of this website. Users are encouraged to verify the accuracy and applicability of the information through direct consultation with our advisors before making any insurance-related decisions.

External Links

Our website may contain links to external websites for additional information and resources. Assurance Insurance Broker Pty Ltd has no control over the content of these external sites and does not assume responsibility for their accuracy or reliability.

Updates and Revisions

The content on this website is subject to change without notice.

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About

About

Assurance Insurance Brokers is dedicated to offering an affordable and tailored solution for your insurance needs.

We are a boutique brokerage with over 25 years’ experience.

We pride ourselves on going the extra mile because we truly want you to succeed.

By understanding and listening to our clients needs we can honestly advise on a cost-effective Insurance solution to manage the day-to-day risks of your business, so that you can focus on your business with confidence knowing that your insurance needs are covered.

For a confidential discussion our director Joseph Elias would be delighted to speak with you.

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